Privacy Policy

Introduction

At ThermalQuant, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our heating consultation and design services, visit our website, or interact with us in any other way. By engaging with ThermalQuant's services or visiting our website, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect various types of information to provide and improve our heating consultation and design services. This information falls into the following categories:

  • Personal Information: Name, address, email address, phone number, and other contact details you provide when requesting our services, signing up for consultations, or contacting us.
  • Property Information: Details about your residential or commercial property, including size, layout, existing heating systems, blueprints, and other technical specifications relevant to providing our heating design services.
  • Technical Information: When you visit our website, we may automatically collect certain information about your device, including IP address, browser type, operating system, and browsing patterns.
  • Communication Records: Records of correspondence when you contact us, including email communications, phone call records, and meeting notes from consultations.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and customizing our heating consultation and design services to your specific needs
  • Creating detailed heating system designs and technical drawings for your property
  • Communicating with you about your project, providing updates, and responding to your inquiries
  • Processing and fulfilling your requests for information, consultations, or services
  • Improving our services, website functionality, and customer experience
  • Analyzing usage patterns and trends to develop more efficient heating solutions
  • Sending you information about relevant services, technological advancements, or energy efficiency developments that may be of interest to you

Information Sharing and Disclosure

We respect your privacy and are committed to protecting your personal information. We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as contractors, engineers, or heating system suppliers. These parties are bound by confidentiality agreements and are only permitted to use your information as necessary to provide services to us or on our behalf.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal processes, such as a court order or government request.
  • Business Transfers: If ThermalQuant is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use industry-standard security protocols and regularly review our security practices to ensure the ongoing integrity and confidentiality of your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated effective date. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.